Customer support especially for newbie’s becomes an almost necessity. There might be a case regarding bonus terms clarification or a feature on the casino software might not be working properly or a withdrawal request would have encountered any problems. In all these cases the player needs an answer from the online casino and it is provided through the customer support.
Two important aspects should be taken care of while evaluating the customer support. Firstly you need to check the mechanisms offered for customer support and the other is the quality of customer support. The basic support mechanism offered by an online casino is post, fax, telephone, e-mail and live chat. Support through post and fax are rarely used these days. Telephonic support has the advantage of taking place in real time. However, it has a disadvantage of call charge being cut off for the member asking for technical support. E-mail support overcomes the problem of cost. However this has the problem of a delayed response as it normally takes about 24 hours to 48 hours for responding too e-mails. Live chat overcomes the problem of both cost and time.
The quality of customer support can be noticed by checking if the casino understands and addresses the player’s problem correctly. If the customer support fails or delays in handling the problem then the support is not good.
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